IELTS refund policy

YOU CAN CANCEL YOUR TEST DATE AND GET A REFUND:

  • within 14 days from date of registration, as long as the test is more than 2 weeks away, – you do not need to give any reasons for the cancellation and you will receive a refund of the test fee minus a €100 administration fee or you can request a transfer to a new test date free of charge.
  • If you purchased a test that takes place greater than 14 days time, you can request a refund/transfer but it will be subject to a €100 administration fee.
  • No refund/transfer can be offered if it has been more than 14 days since you paid for your test, or if you request to cancel with 14 days or less before your test.
  • in case of illness – we will need to be informed by email before the test has commenced otherwise you will be marked as absent and will forfeit your right to a transfer to a new exam date.
  • An original medical certificate confirming illness on the date of the test must be delivered to the centre within three working days of the Writing test date. On such occasion you will be transferred to a new test date within 4 weeks of the original test date.
    Important – Only original medical certificates in English are accepted. Please note that we do not accept sick notes issued by family members. The medical examination can not have taken place after the date of your IELTS test. If we have not received required documents by the third working day after the test, you will be marked as absent and forfeit all claims.

  • If you are unable to attend your test because of exceptional circumstances, you can apply for a test date transfer after the test. Only serious illness or injury, hospital admission, the death of a close family member, or being the victim of a crime or traffic accident, will be considered. You will need to ask an appropriate medical or police professional to sign a test date transfer form. You will also need a medical certificate or police report. These must be sent to us no later than five working days after the test date.

  • In the case of the test Centre having to cancel a test session for any reason, test-takers will be offered the choice of a test date transfer or a refund of the test fee.
  • If a test-taker can’t sit their test due to covid-19, they will be given a free transfer to a later date only on submission of appropriate official evidence. test-takers should contact the centre directly by email in such circumstances. Refunds will not be applicable in such cases. If the test-taker does not show for the rescheduled date, all claims will be forfeited. Since The World Health Organisation have declared Covid-19 not longer to be a pandemic, it is now treated like any other illness from the point of view of applying for transfers or postponements.

To cancel your test date, please download and complete our Request for Refund or Test Date Transfer Form and send it via email or by post to our office.

Please note that refunds can take four to six weeks to process.

YOU CAN REQUEST A TEST DAY TRANSFER

  • up to five weeks before the test date, free of charge. Please note that the new test date must be within three months of the original date (normally only up to 4 weeks from the original date if requested less than 5 weeks before the test date).
  • in cases of verified illness (see above), transfer is possible within five weeks of the test. The transfer fee is €100.

If you receive a transfer to a new test date and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.

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